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4 Questions To Ask Your Company For Security Breach Prevention

If we haven't learned anything from the site hackings that have taken place in the last 2 years, we should have learned this: Privacy as advertised, is not privacy in reality. The Ashley Madison infidelity website is just the latest in a string of security hits.

"The hackers object to the site's business practices, specifically a "paid delete" option that allows people to pay to remove all their information but, they say, does not actually do that." -Reuters.com

If we boil down the infidelities to simple business transactions, basically Ashley Madison exchanged their customers' anonymity for a fee without delivering on that supposed fair exchange.

So what about your own website? Your own databases? Maybe you're not harboring cheaters, but maybe you harbor people spending big bills or conducting more upstanding business practices that still deserve high levels of privacy.

Here are 5 questions to ask yourself in light of the latest breach, to help ensure you are offering your clients what they believe you are:

1. Am I doing everything you can to protect your employees and customers?

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(Photo Credit: Catalyst)

If your answer is yes, then clearly communicate that to them now so they know exactly what measures you are taking to protect them. Why? These security breaches always create a huge scare. Target lost loads of customers off of the fear alone, regardless of the longstanding positive relationships they built with each customer. Take the extra communication measures so your clients remain comfortable for you.

If your answer is "I don't know" or "no", then I suggest you make the investment now. Protect your databases, in-house communications, recorded conversations and more.

2. Where is all the information or data of my employees and customers?

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Even if you hired someone to "take care of this" for you, it is important that you know exactly where sensitive information is kept. Know when it is opened, reviewed, edited or moved! Remaining hands-on with how information is maintained in your company can prevent plenty of forest fires down the road.

3. Is my reputation online and offline the same?

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Do you have any questionable business practices within or surrounding your company? This may seem like an elementary question but I find companies get in trouble when their practices are not aligned with their values. It usually means their public and private images are vaslty different. First your employees will talk about it, then your customers will feel it then the internet hacks, shares and discusses it. And you lose. Ask yourself this question. Be honest and know that if you do dirt, then you get dirty. So, don't do dirt. Clean it up now.

4. Do I have any disgruntled employees or customers?

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If yes, do you know what part you played in their dissatisfaction? Evaluate this and tie up any loose ends you have caused. Also, make it your company's business to always end relationships with employees, partners and customers on a positive note. It may seem disingenuine to smooth things over to avoid vengeful security breaches, but it's business. It's worth your company "being the bigger person".

Ask these questions, answer yourself honestly and then move accordingly!

If you need any assistance with cleaning up the security of your office's information and communications, then let BD Brown Communications provide technology consulting for you!

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